Q. My username/password isn't working. How can I get help logging in?

Which of the following are you trying to do/log in to:

1. Connect to Library Resources (on-campus/remotely): If you are attempting to use library resources from off-campus, you should be using your Mount Sinai email address or Mount Sinai username (also known as UPN) and the associated password. For more information about accessing library resources, please see our Connect to Resources guide.
2. Renew library materials: If you are attempting to renew books or other library materials you've checked out, you can log into your Research Discovery Library Account to renew materials online. For more detailed instructions, please visit Borrow/Renew Library Materials.
3. Access the ILLiad Interlibrary Loan System: If you are attempting to request an item that is not part of our collection through our Interlibrary Loan service, you should be using your ILLiad username and password. Your ILLiad username is the same as your network ID. Your password is a password of your choosing that you set when you created your ILLiad account. You can reset your password HERE. If you need additional assistance, please contact ill-e-delivery@mssm.edu.

If you have issues with your Mount Sinai credentials and need to reset your password, Mount Sinai Health System employees, except those employed through Mount Sinai South Nassau, will now reset their password through Microsoft’s Azure self-service password reset platform. In order to use this platform, employees must register their password reset security questions. Once registered, note that the new link for password reset is passwordreset.microsoftonline.com. For step-by-step instructions on how to reset your password, click here. 

If you continue to have issues with your Mount Sinai credentials and password, please contact the IT Helpdesk for your campus:

• The Mount Sinai Hospital and Mount Sinai Queens: 212-241-4357
• Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Morningside, and Mount Sinai West: 212-523-6486
• The Icahn School of Medicine at Mount Sinai (School faculty, staff, and students)
  • Call: 212-241-7091
  • Email: ascit@mssm.edu
  • Visit: ANBG-11 inside the Levy Library