Q. My username and/or password isn't working. How can I get help logging in?

Mount Sinai Credentials

If you have issues with your Mount Sinai credentials and need to reset your password, Mount Sinai Health System employees, except those employed through Mount Sinai South Nassau, will now reset their password through Microsoft’s Azure self-service password reset platform. In order to use this platform, students and staff must register their password reset security questions. Once registered, note that the new link for password reset is passwordreset.microsoftonline.com. For step-by-step instructions on how to reset your password, click here. 

If you continue to have issues with your Mount Sinai credentials and password, please contact the IT Helpdesk for your campus

Hospital DTP Service Desk (Hospital Staff, Trainees, and Volunteers)

• DTPHelpDesk@mountsinai.org
• DTP Self Service Portal
• Phone Support:
  • 212-241-4357 - The Mount Sinai Hospital and Mount Sinai Queens
  • 212-523-6486 - Mount Sinai Brooklyn, Mount Sinai Morningside, and Mount Sinai West
  • 212-979-4273 - New York Eye and Ear Infirmary of Mount Sinai

Icahn School of Medicine at Mount Sinai Academic IT Support Center (School Faculty, Staff, and Students)

• ascit@mssm.edu
• DTP Self Service Portal
• Phone Support: 212-241-7091
• In-Person Support: Visit ASCIT on ANBG-11 inside the Levy Library

Connect to Library Resources (on-campus/remotely)

If you are attempting to use library resources from off-campus, you should be using your Mount Sinai email address or Mount Sinai username (also known as UPN) and the associated password. For more information about accessing library resources, please see our Connect to Resources guide.

Renew Library Materials

If you are attempting to renew books or other library materials you've checked out, you can log into your Library Account to renew materials online. For more detailed instructions, please visit Borrow and Renew Library Materials.

Access your ILLiad Account

If you are attempting to request an item that is not part of our collection through our Interlibrary Loan service, you should be using your ILLiad username and password. Your ILLiad username is the same as your network ID. Your password is a password of your choosing that you set when you created your ILLiad account.

• Reset ILLiad password
• If you need additional assistance, please contact ill-e-delivery@mssm.edu