Answered By: Lily Martin
Last Updated: May 06, 2021     Views: 1063

EndNote is asking you for a product key code because the files were not properly moved to your desktop prior to the installation. 

Make sure you follow Step 2 of the installation instructions: 

  • For Mac: Save the EndNote20SiteInstaller.dmg file onto your desktop. Then, double-click EndNote20SiteInstaller.dmg to start the installation process.  
     
  • For PC, save both files  (EN20Inst.msi and License.dat) from the zipped folder onto your desktop. Then, double-click EN20Inst.msi to start the installation process.