Q. I'm having trouble getting EndNote to download on my hospital computer. What are my options?

The MSHS Software Asset Management (SAM) Policy limits the installation of any third-party software to all leased or owned MSHS and/or MSHS entity hardware including desktops, laptops, and servers.

EndNote is a third-party software that is specifically licensed to Icahn School of Medicine at Mount Sinai students, faculty, and staff so it is only available to download on school built and managed desktops and laptops. EndNote cannot be downloaded to any hospital built and managed desktops and laptops. Please review the SAM policy for further information on third-party software HERE.

If you are a hospital employee, here are some options that are available to you:

•  Create a free EndNote Web account, which is a web-based version of EndNote. It has fewer features in comparison to the full version, but if you are at your work computer, you can use EndNote Web to add and update your libraries and then sync it with the full version on your personal computer.
• Use EndNote at any of the public computer workstations in the Levy Library or one of the school-built computer workstations in the Mount Sinai Morningside Information Commons or Mount Sinai West Library.
• Have your department purchase an individual EndNote license and have IT install it. Please note that you should submit a request to softwareassetmanagement@mountsinai.org prior to purchasing as IT security will need to do a security audit of any software prior to installation and may not approve your request. 

If you are a faculty member with a hospital-built computer, you can also: 

• Submit an authorization request to softwareassetmanagement@mountsinai.org to have Endnote installed on your hospital desktop or laptop, then contact your IT help desk for an installation request. Our Library and the Academic IT Support Center (ASCIT) cannot install any software on hospital-managed devices. Please use the contact list below to find the IT Help Desk where you are located:
  • The Mount Sinai Hospital and Mount Sinai Queens: 212-241-4357
  • The Icahn School of Medicine at Mount Sinai: 212-241-7091 or ASCIT@mssm.edu
  • Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai Morningside and Mount Sinai West: 212-523-6486

We hope this information proves helpful.  Should you need further assistance, please feel free to be in touch via any of contact options listed on our Ask-A-Librarian page including phone, chat, and in-person support.