Answered By: Kerry McKee
Last Updated: Nov 29, 2023     Views: 13

We apologize that your print account balance is incorrect. During the print management platform migration process some user account information like print balances may not have transferred over correctly. Not to worry, we have a record of all user accounts and will be happy to adjust your balance.

Send an email to Please include your First and Last name and network ID and we'll check our records and correct your balance in your PaperCut account.


Check you print account balance on PaperCut by logging in here*:

*In order to access PaperCut your device must be connected to a secured Mount Sinai network.